Shipping policy

Delivery & Returns

Delivery Information

We are dedicated to providing prompt and reliable service. Most orders are dispatched within two working days of receipt. Please note that during peak periods, processing times may be slightly longer.

For UK deliveries, parcels are typically sent via Evri, while larger or higher-value orders are shipped using FedEx signed-for service. If needed, we’re happy to send orders to an alternative delivery address—just let us know.

We offer an express tracked and signed delivery option within the UK. While this service is faster, please be aware that delivery times are not guaranteed, and parcels may arrive any time between 8:00 AM and 6:00 PM. A signature will be required upon delivery. Depending on your location, express deliveries typically arrive within one to three working days.

In the unlikely event of a delivery issue with a tracked service, we will do our best to help locate and resolve the matter promptly.

UK shipping prices:

Evri Standard 2-4 Working Days £2.70 (FREE on orders over £25)

Evri Next Day £4.00 

Returns Policy

We want you to be fully satisfied with your purchase. If you are not happy with all or part of your order, you may return the item(s) by carefully packaging them and sending them to the address listed on your invoice. Please include a note with clear instructions regarding your return request. If you have any issues please email us at info@yourbeadboutique.com.

Returning Non-Faulty Items
Returns for non-faulty items must be initiated within 14 days of receiving your order. All items must be returned in their original, unused, and undamaged condition. Customers are responsible for the return postage costs unless the return is due to an error on our part (e.g., incorrect or substitute items sent).

Replacement items requested in exchange for returns will be processed as new orders and will be subject to our standard shipping and handling fees. Refunds for returned non-faulty goods will not include the original delivery charges.

Returning Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us as soon as possible upon receiving your order. A refund or replacement will be arranged once the returned item has been received and inspected.

Important: For all returns, we strongly recommend obtaining proof of postage to ensure your return can be tracked if needed.