FAQ

Payment can be made by credit/debit card, PayPal, Google Pay, Apple Pay or Clearpay. 

We aim to despatch your order within 1 working days of receipt. The cut off for same day despatch is normally midday but can be as early as 11am depending on our workload. After this time your order is likely to wait until the following day. It is extremely rare for orders without outstanding queries to be despatched later than 48 hours after receipt.

There are rare occasions when delivery fails to meet expectations. As per Evri and Royal Mails guidelines, please allow 14 days for delivery of your order, ifyour parcel is still undelivered please email us and we can arrange for a duplicate to be despatched via a signed for service.

Don’t worry, we can send a duplicate order, credit or refund you should your order not arrive. If orders have been sent by standard post please allow two weeks for delivery.

Please let us know as soon as you receive your goods. We will advise the best course of action. In some circumstances we will ask for the products to be returned for inspection. There are occasions when this is not necessary. Some very small proportion of breakages must be expected. We cannot be held responsible for negligence or improper handling on the part of the Royal Mail, FedEx, Evri or any other delivery or handling companies. In general if serious damage has occurred in transit, compensation can be claimed against the handler.

We do our best to keep our stock levels accurate, but occasionally discrepancies may occur due to supplier delays, inventory miscounts, or unforeseen issues such as lost or damaged items. In the rare event that an item you've ordered is out of stock, we will contact you promptly to offer an alternative solution. If a suitable alternative is not available, we will issue a full refund for the missing item(s).

You can setup a notification on the product page. When the product comes back in stock, you will automatically receive an email.

We’re committed to ensuring you have a positive shopping experience and complete satisfaction with your purchase. If your order arrives damaged, you're not happy with your items, or something isn’t quite right, we’ll do our best to resolve the issue promptly. Returns are accepted within 14 days from the date of dispatch. To request a return, please contact us via email: info@yourbeadboutique.com All returned items must be: Returned within 14 days of dispatch In their original packaging Unused and in resaleable condition Securely packed for return shipping Accompanied by a note with a brief explanation of your return  We cover the cost of return shipping; however, original delivery charges are non-refundable. Refunds will be issued for the value of the returned items only. *Due to current EU Hygiene regulations, Earring components are non-returnable. **Due to the nature of different internet browsers and monitor settings, certain colours may appear different in tone to their true colouring. This is unavoidable, but we are happy to give a refund if you are unhappy with the colour once you receive it.